Microsoft Azure Service Level Agreements

For each Azure product and service, individual SLAs are available to define what happens when a service goes down or if the product does not meet the defined availability requirements. If we combine SLAs beyond different service offerings, the resulting SLA is called a composite SLA. The resulting composite SLA can provide higher or lower operating values depending on the architecture of the application. We guarantee at least 99.9% availability of the backup and restore functions of the Azure Backup service. No SLAs are available to view and manage your Azure spend because it is a free service. If you purchased a service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a service credit directly from us. The Service Credit is based on the estimated selling price for the respective Service, which we set at our reasonable discretion. Advisor is a free service, so it doesn`t have a financially guaranteed SLA. SLA does not apply when the non-reading of expense data is due to issues with inter-cloud breakpoints, services outside of Azure Cost Management, or Azure configuration changes. This Service Level Agreement for Microsoft Online Services (this “SLA”) is part of your Microsoft Volume License Agreement (the “Agreement”). The majestic terms used in this SLA, but not defined, have the meanings ascribed to them in the Agreement. This SLA applies to Microsoft Online Services (“Service” or “Services” listed here), but does not apply to separate services provided or connected to the Services, or to local software that is part of a Service.

If we do not meet and maintain service levels for each service as described in this SLA, you may be entitled to a credit on a portion of your monthly service fee. We will not change the terms of your SLA during the first term of your subscription; However, if you extend your subscription, the current version of this SLA at the time of the extension will apply for the duration of the renewal. We will notify them at least 90 days in advance of significant negative changes to this SLA….

This entry was posted in Uncategorized. Bookmark the permalink.

Comments are closed.